Inbox
An Inbox is an entity that has conversations & users. Most common form of an Inbox is a shared mailbox (https://hiverhq.com/shared-inbox) which manages emails. The APIs only manage the shared mailbox. We plan to add other type of inboxes in the APIs soon. It can have tags to help manage the conversations better.
Following is an example of an Inbox object
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{ "id": "101", "display_name": "Customer Support", "channel_type": "email", "email": "info@hiver.com", "inbox_type": "user", "is_authorised": false, "source_user": { "id": "765676", "email": "info@hiver.com" }, "created_at": 176878888, "updated_at": 176878888 }Following is an example of an Inbox User object
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{ "id": "456", "first_name": "Phoebe", "last_name": "Buffay", "email": "p.buffay@friends.com", "phone_number": "+19876543444", "is_joined": false }Following is an example of an Inbox Tag object
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{ "id": "56789", "name": "Priority", "color_code": "#ce93d8", "type": "user", "created_at": 1708945347 }Was this section helpful?
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